Track My Order
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Please note: We are currently experiencing higher demand than usual.
Due to high demand, it may currently take a little longer for your order to arrive. We kindly ask for some extra patience, especially for personalized and printed items, as these are made specifically for you.
We are doing everything we can to process and ship every order as quickly as possible. As soon as your package is on its way, you will of course receive a tracking link so you can easily follow its progress.
Thank you for your understanding and patience.
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How can I track my order status?
Once you've placed your order, you’ll receive an order confirmation via email. Can’t find it? Make sure to check your spam folder too.
This email contains a link that lets you track the current status of your order. -
I already received a Track & Trace, but nothing’s happening
We pre-register your package with bpost as soon as we receive your order. You’ll get an email with your T&T code right away.
It might take a few days before your package is actually prepared and picked up by the postal service. Once it’s on the move, your tracking info will update automatically. -
When will my package be delivered?
Our standard shipment
- Belgium, Netherlands, Luxembourg, Germany: 2 working days
- France, Ireland, Spain: 3 working days
- Italy: 4 working days
- Other EU countries: 5 working days
Still haven’t received your package after this time?
Reach out to us — we’ll get on it right away.
Still have a question about your order or delivery?
Fill in the form to contact our customer service team. They’ll get back to you as soon as possible.