Hi Marc, Thanks so much for your honest feedback. We're genuinely sorry to hear that your experience with our customer service didn’t meet your expectations, especially since we value great service just as much as the quality of our bottles. We’ve looked into the situation and you’re absolutely right: there was some confusion around your personalized order. Due to a technical issue with our printer, we weren’t able to add your name to the bottle. And instead of working with you to find a solution, the order was cancelled. That shouldn’t have happened and for that, we sincerely apologize. We’ll be happy to reach out to you to make things right, and to make sure you get the bottle you originally had in mind. Thanks again for sharing this with us. Your feedback helps us do better. Kind regards, Team Kambukka

Hello, Welcome to the Kambukka club! Sorry to read that your Kambukka is no longer 100% perfect.  2 possible causes that could possibly cause your KAMBUKKA to leak is: 1.    Make sure the snapclean is snapped in the cap correctly/straight.  2.    Do not hold your Kambukka too vertically when drinking, then contents may escape through the inserted valve Check this; if this doesn't solve the problem, please let us know. We will be happy to help! Kind regards, The Kambukka team