At Bibo Brands bvba we attach great importance to the protection of personal data. This privacy statement is based on the principle that you as a customer or end user (natural person) have as much control as possible over your privacy. Bibo Brands bvba thereby observes the regulations of the General Data Protection Regulation (AVG) or the European General Data Protection Regulation (GDPR) from 25 May 2018.
In this statement we tell you which personal data we process, what it is needed for, how and for how long we keep this personal data, and how you as a customer or end user can influence this.
This privacy statement applies to all customers and end users of Bibo Brands bvba, as well as to all visitors to the Bibo Brands bvba websites. This privacy statement provides an overview of the current situation. The statement may be amended if new developments give cause to do so. The most current version of the privacy statement can be found at www.kambukka.com/privacy policy.
1. Data controller
The person responsible for the processing of your personal data is Bibo Brands bvba, Torenplein 7.16.1, 3500 Hasselt, Belgium. If you have any questions about the privacy statement, please email us at customerservice@bibobrands.com.
2. Data Protection
Bibo Brands bvba makes every effort to optimally protect your personal data against unauthorized use, access, loss and unavailability. Only authorized personnel have access to your personal data. The storage and transfer of your personal data via the internet is secured by means of current customary techniques.
3. Overview of Processing
Below you will find an overview of the different categories of personal data that Bibo Brands bvba processes and of the purposes for which we process this personal data.
3.1 Sales and after-sales service
Bibo Brands bvba processes data for processing orders, drawing up and sending invoices, and handling questions and complaints from customers. These personal data are necessary for the execution of the agreement. After all, without these processing operations, we would not be able to complete sales.
Bibo Brands bvba processes personal data about products purchased by customers for our own sales and marketing department. In this way we can ensure that Bibo Brands bvba fits in even better with the customer groups that we serve. This processing is based on a legitimate interest.
3.2 Inform
Bibo Brands bvba processes personal data to be able to inform customers by e-mail or by post about the execution of the agreement or to apply direct marketing practices (see also 3.4 Marketing purposes).
3.3 Reporting
Bibo Brands bvba processes personal data of customers for the purpose of statistical analyzes and the preparation of reports. Based on these analyzes and reports, the management of Bibo Brands bvba makes decisions, products and services are evaluated and, for example, it is checked whether promotional campaigns are effective.
We use the personal data obtained, including those that you have provided voluntarily yourself (for example name, email address, address, telephone number, etc.), for this report.
In the context of processing your requests and orders, we must in a number of cases involve third parties (see also sharing your personal data with third parties). The latter may only use the personal data provided for the performance of their specific assignment and may not use them for other purposes. In the context of the execution of their assignment, they are also obliged to comply with the provisions of the GDPR.
3.4 Marketing purposes
Bibo Brands bvba strives to attune its marketing practices and sales as closely as possible to the wishes of its customers. In the context of these marketing practices and the sale of products and services or otherwise, such as with surveys and contests, you provide (personal) data. This personal data provided by you, such as your name, e-mail address, is processed by us so that we are able to provide you with customized information about the available services, products and news.
4. Categories of personal data
Bibo Brands bvba makes a distinction between different categories of personal data.
Contact details and personal details
Your name, address, e-mail address, telephone number and position. We process this category of personal data in the context of sales and after-sales service and the provision of information in this context.
Cookies
We use cookies on our website. When you visit the websites of Bibo Brands bvba, one or more cookies are placed on your computer. Cookies are small text files that are stored on your computer by your browser at the request of a website. Your browser will then return the content of the cookie every time you visit that website. In this way, a website can store data that is specific to your browser and your visit to the website (e.g. language choice).
Cookies contain, for example, the contents of your shopping cart in a webshop. We call these types of cookies functional cookies. Cookies can also serve to uniquely recognize your browser and your visit, for example to analyze how visitors move around a site, to measure the effectiveness of online advertising campaigns or to show certain advertisements based on surfing behaviour. We call these types of cookies analysis cookies and advertising cookies. When a cookie is placed and read, personal data is processed, such as your IP address and your surfing behavior to and on our website.
Bibo Brands bvba uses all three types of cookies. Functional cookies are used to make certain parts of our website work properly. Analysis cookies are used to analyze visitor behavior to our website, for example to see where visitors come from, where they go and how they move around our website. On that basis, we are increasingly aligning our website with the wishes and behavior of visitors to the website. We use advertising cookies to measure whether advertising banners and Adwords purchased by Bibo Brands bvba result in orders. We use advertising cookies to recognize visitors to our website who have previously seen a Bibo Brands bvba banner on another website. These cookies are therefore also called tracking cookies. This way we can see whether investments in advertising are paying off. Advertising cookies also ensure that we can advertise in a more targeted way.
When you visit the Bibo Brands bvba website for the first time, you will be asked for permission to place advertising cookies. If you agree, all types of cookies will be placed. If you do not agree, only functional cookies and analysis cookies will be placed. Advertising cookies / tracking cookies are then not placed.
If you set your browser to refuse cookies completely, no cookies will be placed at all. Some functionalities of the website may not function properly.
5. Retention of personal data
Bibo Brands bvba does not store your personal data for longer than is strictly necessary to realize the purposes for which your personal data is collected.
Your personal data, being title, first name, last name, e-mail address, telephone number, street, number, zip code, place of residence, country will not be stored for longer than three years if no agreement is concluded with you.
Bibo Brands bvba is also obliged to keep its financial administration for 10 years for the tax authorities. This also includes all invoices sent to customers, so including all personal data on those invoices.
When you unsubscribe from our newsletter, your personal data will no longer be stored to send you newsletters. Your personal data may still be stored on the basis of another legal basis, such as, for example, because you have purchased a product from us (agreement).
6. Sharing your data with third parties
In a number of situations Bibo Brands bvba chooses to outsource certain activities. Because Bibo Brands bvba does not have certain knowledge in-house or because specialist knowledge of others is more effective. Bibo Brands bvba demands from these third parties the guarantee that the personal data provided will only be used for the described purpose and certainty about the way in which the third party protects the personal data and destroys it after use.
6.1 Work involving third parties
- Postal and parcel delivery (The registered person himself)
- Advertising and analyzing the effectiveness of advertisements (The registered person himself)
- Sales and payments (The registrant himself)
- Web analysis (The registrant himself)
- Surveys (The registrant himself)
- Keep track of sales funnel (The registered person himself)
- Sending newsletters (The registered person himself)
- CRM (The registered person himself)
- Contact and complaints handling (The registered person himself)
6.2 Google Analytics
Bibo Brands bvba uses Google Analytics to keep track of how users use the website and how effective Bibo Brands bvba's Adwords advertisements are on Google search result pages.
The information thus obtained, including the address of your computer (IP address), is transferred to and stored by Google on servers in the United States. Read Google's privacy policy for more information.
Google uses this information to keep track of how our website is used, to provide reports about the website to Bibo Brands bvba and to provide its advertisers with information about the effectiveness of their campaigns.
Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. Bibo Brands bvba has no influence on this.
Bibo Brands bvba has not given Google permission to use Analytics information obtained through Bibo Brands bvba for other Google services.
7. Left
Our website contains links to other websites. This Privacy Statement only applies to our website. When visiting other websites, we recommend that you always consult the data protection provisions on the other websites.
We are not responsible for the content of websites to which you are referred by links on this website, nor are we deemed to endorse the content made available through those links.
8. Your rights
1. You always have the right to have incorrect, incomplete, inappropriate or outdated personal data removed or rectified. In order to exercise these rights, you can contact us as follows:
- by email: customerservice@bibobrands.com
- in writing to the following postal address:
Bibo Brands bvba
Torenplein 7.16, 3500 Hasselt
Belgium
2. In addition, you always have the right to access and inspect your personal data. To gain access to your personal data, you must submit a written request to Bibo Brands bvba in the following manner:
- by email: customerservice@bibobrands.com
- in writing to the following postal address:
Bibo Brands bvba
Torenplein 7.16, 3500 Hasselt
Belgium
3. As a customer, you have the right to object to the processing of your personal data or to withdraw your previously given consent for a specific processing of personal data. You can contact us in writing for this:
- by email: customerservice@bibobrands.com
- in writing to the following postal address:
Bibo Brands bvba
Torenplein 7.16, 3500 Hasselt
Belgium
When exercising this right, we request that you clearly indicate which processing(s) you object or which consent you wish to withdraw.
We would like to point out that objection to certain processing of your personal data may mean that you can no longer use certain services or products offered by us.
4. You have the right to be forgotten and to have your personal data deleted in the following cases:
- If the storage or processing of your personal data would infringe Belgian and European legislation
- If your personal data is no longer required for the purpose for which it was collected
- If you withdraw your consent to the processing and there is no other legal ground that justifies the processing of your personal data
- If you object to a processing and there are no overriding overriding legal grounds for the processing
- If we would unlawfully process your personal data
- If certain conditions of Union law have to be met
- If you are under the age of 16 and your personal data is collected and processed in connection with the offer of information society services without the consent of your parents or guardian.
You can contact us in writing for this:
- by email: customerservice@bibobrands.com
- in writing to the following postal address:
Bibo Brands bvba
Torenplein 7.16, 3500 Hasselt
Belgium
In this context, Bibo Brands bvba will delete and destroy all the personal data it holds about you, except in the following cases:
Legal obligation to keep this personal data;
Establishing, substantiating or exercising a legal claim.
5. You have the right to portability of your personal data that you have provided to us. In this context, you will receive the personal data in a structured, common and machine-readable and common form.
6. You have the right to lodge a complaint with the privacy committee (commission@privacycommission.be) if we do not respond to your request for access to your personal data, refuse your request or if our response does not meet your expectations. You also have this right if you believe that the processing carried out by us would be unauthorized.
7. If you wish to exercise your rights, we ask that you provide us with proof of your identity in order to prevent any unauthorized disclosure or processing of your personal data. We therefore preferably ask you to add a copy of the front of your identity card to your application. This copy will only be used by us to exercise the rights you have requested.
If you have any questions about the privacy statement, please contact us at www.kambukka.com/nl/contact-us or at customerservice@bibobrands.com.
This statement was last updated in June 2019.