Track My Order
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How can I track my order status?
Once you've placed your order, you’ll receive an order confirmation via email. Can’t find it? Make sure to check your spam folder too.
This email contains a link that lets you track the current status of your order. -
I already received a Track & Trace, but nothing’s happening
We pre-register your package with bpost as soon as we receive your order. You’ll get an email with your T&T code right away.
It might take a few days before your package is actually prepared and picked up by the postal service. Once it’s on the move, your tracking info will update automatically. -
When will my package be delivered?
Our standard shipment
- Belgium, Netherlands, Luxembourg, Germany: 2 working days
- France, Ireland, Spain: 3 working days
- Italy: 4 working days
- Other EU countries: 5 working days
Still haven’t received your package after this time?
Reach out to us — we’ll get on it right away.
Still have a question about your order or delivery?
Fill in the form to contact our customer service team. They’ll get back to you as soon as possible.