Privacy policy

Privacy Policy of Bibo Brands BV

At Bibo Brands BV, we highly value the protection of personal data. This privacy policy is based on the principle that you, as a customer or end user (natural person), should have as much control over your privacy as possible. Bibo Brands BV observes the provisions of the General Data Protection Regulation (GDPR) from 25 May 2018, as well as any other applicable legislation concerning the protection of personal data.

In this statement, we explain which personal data we process, why we need this information, how and for how long we store this data, and how you can influence the way your data is used.

This privacy policy applies to all customers and end users of Bibo Brands BV, as well as to all visitors of the Bibo Brands BV websites. This policy reflects the current situation and may be updated as developments require. The most recent version of this policy is available at www.kambukka.com/privacybeleid.

1. Controller of your personal data
The controller responsible for the processing of your personal data is Bibo Brands BV, Torenplein 7.16.1, 3500 Hasselt, Belgium. If you have any questions about this privacy policy, you can contact us via email at: customerservice@kambukka.com.

2. Categories of personal data we process
Bibo Brands BV collects and processes the following personal data when you place an order or fill out the contact form on our website:

  • Gender or salutation
  • First name
  • Last name
  • Email address
  • Phone number
  • Message
  • [OTHER?]

We indicate on our website which data is mandatory. Without this data, we may not be able to complete your order or respond to your request.

When you visit our website, we may also process personal data via cookies used on the site. For more information, refer to our cookie policy.

3. Purposes for processing personal data

Below is an overview of the purposes for which we process your personal data. Your data will not be used for any other purposes.

3.1 Sales and after-sales service
We process your data for handling orders, issuing and sending invoices, and addressing customer questions and complaints. This is based on the legal ground of “necessary for the performance of a contract.” Without this data, we could not complete sales or respond to inquiries.

We may also contact you by email or post regarding the execution of your order.

Additionally, we process product-related customer data for internal sales and marketing purposes, as much as possible using anonymized or pseudonymized data. This is based on our legitimate interest to improve our service offering.

3.2 Reporting
We process data for statistical analysis and reporting. Based on these, management can make decisions, evaluate products and services, and measure campaign effectiveness. This is also based on our legitimate interest.

3.3 Marketing purposes
If you have given your consent during checkout, we may use your email address to send promotional content. You can always change your preferences or unsubscribe via a link in our emails, or by emailing: marketing@kambukka.com.

4. Data security
We do everything we can to secure your data from misuse, unauthorized access, loss, and unavailability. Only authorized personnel under confidentiality agreements have access. Storage and transfer of data are protected using up-to-date technologies.

5. Data retention
We retain personal data only as long as necessary to fulfill the purpose for which it was collected.

  • If no purchase is completed: retained for up to 3 years
  • If a purchase is completed: retained up to 10 years after completion
  • Invoices: retained for 10 years due to tax obligations
  • Newsletter unsubscribe: your data is no longer used for emails but may be kept under other legal grounds (e.g., product purchase)

Certain data may not be deleted if a legal obligation requires retention or if needed for legal action.

6. Sharing your data with third parties
In some cases, we work with third parties for specialized tasks. These third parties act as processors for Bibo Brands BV and are contractually bound to confidentiality and data protection in line with GDPR.

6.1 Third-party activities

  • Mail and parcel delivery
  • Advertising and effectiveness analysis
  • Sales and payments
  • Web analytics
  • Surveys
  • Sales funnel tracking
  • Newsletter distribution
  • CRM
  • Contact and complaint handling

6.2 Google Analytics
We use Google Analytics to monitor website usage and effectiveness of Adwords. Data is transferred and stored by Google, including IP address. Read Google’s privacy policy.

We do not allow Google to use Analytics data for other services.

We do not share your data with other third parties unless required by law or government/judicial order. All transfers are done securely.

7. Links
Our website contains links to other websites. This policy only applies to our site. We are not responsible for the privacy practices of those sites. Always consult their privacy policies.

8. Your rights

  1. Correct or delete incorrect, incomplete, inappropriate, or outdated data
  2. Access and view your data
  3. Object to processing or withdraw prior consent
    • Note: objections may prevent use of certain services

Right to be forgotten, if:

    • Processing violates EU/Belgian law
    • Data no longer needed
    • Consent withdrawn
    • You object and no overriding legal grounds exist
    • Data was unlawfully processed
    • Deletion is required by EU law
    • You are under 16 and consent was not given by a parent/guardian

Note: Certain data may be retained for legal compliance or in legal disputes.

  • Right to data portability (structured, readable format)

To exercise your rights:

Please include proof of identity (e.g., a copy of the front of your ID) to prevent unauthorized access.

  • You have the right to file a complaint with the Data Protection Authority:

Submit a complaint

Contact details:
Data Protection Authority
Drukpersstraat 35, 1000 Brussels
+32 (0)2 274 48 00
contact@apd-gba.be

Cookie Policy

We, Bibo Brands BV (Torenplein 7.16.1, 3500 Hasselt, Belgium), inform visitors about the cookies we use, why we use them, and how you can manage or delete them.

1. What is a cookie?
A cookie is a small text file stored in your browser or device during a website visit. When you return, the cookie sends information back to our site (e.g., your language preference).

2. Types of cookies

  • First-party cookies – for core site functionality
  • Third-party cookies – set by external domains
  • Essential cookies – required for basic functions
  • Functional cookies – remember your preferences
  • Non-functional cookies – used for statistics, social media, targeting, ads

3. Cookie usage

Functional cookies used:

  • Cookies accepted (8 days validity) – remembers if you accepted cookies

Analytical cookies:

  • Google Analytics – tracks pages visited and time spent (Privacy policy)

Ad cookies may also be used.

Cookies do not always identify individuals, but some may collect:

  • Your IP address, date/time of visit, referral URL
  • Any info you send via contact forms

Refer to our full privacy policy for how we handle personal data.

Social media tools used:

  • LinkedIn
  • Facebook

4. Accepting cookies
A banner appears on your first visit to inform you and request consent for non-essential cookies.

5. Managing cookies
You can delete or block cookies via browser settings. For help:

More info:

6. Questions?
Contact us at: info@kambukka.com